Algemene voorwaarden

ARTICLE 1 - Definitions
ARTICLE 2 - Identity of the entrepreneur
ARTICLE 3 - Applicability
ARTICLE 4 - The offer
ARTICLE 5 - The agreement
ARTICLE 6 - Right of withdrawal
ARTICLE 7 - Costs in case of withdrawal
ARTICLE 8 - Exclusion of the right of withdrawal
ARTICLE 9 - The price
ARTICLE 10 - Conformity and Warranty
ARTICLE 11 - Delivery and performance
ARTICLE 12 - Duration transactions
ARTICLE 13 - Payment
ARTICLE 14 - Regulation of complaints

ARTICLE 1 - Definitions.

In these terms and conditions, the following definitions apply:
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance
consumer;
Consumer: the natural person not acting in the exercise of profession or business and a
distance contract with the entrepreneur;
Distance contract: an agreement whereby, within the framework of a by the entrepreneur
Organized system for distance selling of products and / or
services, up to and including the conclusion of the agreement, exclusive use is made of one or
more techniques for distance communication;
Technique for distance communication: means that can be used for concluding an
agreement, without the consumer and entrepreneur having come together in the same room at the same time;
Reflection period: the period within which the consumer can exercise his right of withdrawal;
Right of withdrawal: the possibility for the consumer to waive the
distance contract;

Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or
services, the delivery and/or purchase obligation of which is spread over time; Durable
data carrier: any means that enables the consumer or entrepreneur to store information that is
addressed to him personally, to store in a way that future
consultation and unaltered reproduction of the stored information.

ARTICLE 2 - Entrepreneur's Identity.

Blue Buddha Jewelry
Vogelwikkestraat 30
1121BG Landsmeer

Email address: info@bluebuddhajewelry.com
Chamber of Commerce number: 67840361
BTW-identificatienummer: NL002334036B69

If the entrepreneur's activity is subject to a relevant licensing regime: the
details of the supervisory authority;
If the entrepreneur practices a regulated profession:
- the professional association or organization with which he is affiliated;
- the professional title, the place in the EU or the European Economic Area where it was granted;
- a reference to the professional rules applicable in the Netherlands and indications where and
how these professional rules can be accessed.

ARTICLE 3 - Applicability.

1. These general conditions apply to every offer of the entrepreneur
and to every distance contract concluded between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general conditions
made available to the consumer. If this is not reasonably possible, before the
distance contract is concluded, be indicated that the general conditions at the
entrepreneur to see and they are at the request of the consumer as soon as possible be sent free of charge.
sent.
3. If the distance contract is concluded electronically, notwithstanding the previous
paragraph and before the distance contract is concluded, the text of
these general conditions electronically to the consumer be made available
in such a way that it can be easily stored by the consumer on a durable medium.
durable data carrier. If this is not reasonably possible, before the remote agreement
distance
concluded, indicate where the general conditions can be inspected electronically and that they are available on request.
taken note of and that at the request of the consumer electronically or otherwise free of charge.
electronically or otherwise will be sent free of charge.

4. In the event that, in addition to these general terms and conditions, specific product
or service conditions apply, the second and third paragraphs shall apply accordingly and the
apply and the consumer may in case of conflicting general conditions always rely on the applicable
rely on the applicable provision that is most favorable to him.

ARTICLE 4 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be
expressly stated in the offer.
2. The offer contains a complete and accurate description of the products
products and/or services offered. The description is sufficiently detailed to
assessment of the offer by the consumer as possible. If the entrepreneur uses
images are a true reflection of the products and / or services offered.
Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations
obligations, which are connected to the acceptance of the offer.
This includes in particular:
- The price including taxes;
- any costs of delivery;
- the way in which the agreement will be concluded and which actions are necessary for this;
- whether or not the right of withdrawal is applicable;
- the method of payment, delivery or performance of the agreement;
- the period for accepting the offer, or the period for adhering to the price
price;
- the size of the tariff for distance communication if the costs of using the
technique for distance communication are calculated on a basis other than the basic rate;
- if the agreement is archived after its conclusion, in what way it can be consulted by the
consumer to consult;
- the way in which the consumer before the conclusion of the agreement by him not wanted
can become aware of, and the way he can rectify these before the agreement is concluded
agreement is concluded;
- any languages other than Dutch in which the contract can be concluded;
- the codes of conduct to which the trader is subject and the way the consumer can consult these codes of conduct electronically.
codes of conduct to which the entrepreneur is subject and the way the consumer can consult these codes of conduct electronically;
and
- the minimum duration of the distance contract in the event of a contract that involves
continuous or periodic delivery of products or services.

ARTICLE 5 - The Agreement.

1. The agreement comes about, subject to the provisions of paragraph 4, at the moment of
acceptance by the consumer of the offer and the fulfillment of the accompanying conditions.
2. If the consumer has accepted the offer electronically, confirms
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of electronic acceptance of the offer.
Until receipt of this acceptance has not been confirmed, the consumer may dissolve the contract.
dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and
organizational measures to protect the
electronic transfer of data and he ensures a secure web environment. If the consumer
can pay electronically, the entrepreneur will observe appropriate security measures.
4. The entrepreneur can - within legal frameworks - inform himself whether
the consumer can meet his payment obligations, as well as of all those facts and factors
that are important for a responsible conclusion of the distance contract. If the
entrepreneur on the basis of this investigation has good grounds for not entering into the agreement, is
he is entitled to refuse an order or application while stating his reasons, or to attach special
conditions.
5. The entrepreneur will with the product or service to the consumer the following information,
in writing or in such a way that it can be stored in an
accessible way to be stored on a durable medium, include:
a. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
b. the conditions under which and the way in which the consumer can use the right of withdrawal
or a clear notification regarding the exclusion of the right of withdrawal;
c. the information on existing after-sales services and guarantees;
d. the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided these
data already provided to the consumer before the execution of the agreement;
e. the requirements for termination of the agreement if the agreement has a duration of more than one year or
than one year or is of indefinite duration.6. If the entrepreneur has undertaken to deliver
of a series of products or services, the provision in the previous paragraph applies only to
the first delivery.

ARTICLE 6 - Right of withdrawal.

On delivery of products:
1. When purchasing products, the consumer has the option of dissolving the contract without giving any
reasons to dissolve the agreement for 14 calendar days.
This period starts the day after receipt of the product by or on behalf of the consumer.
2. During this period, the consumer will handle the product and
the packaging. He will only unpack or use the product to the extent necessary
to assess whether he wishes to keep the product. If he uses his
right of withdrawal, he will return the product with all delivered accessories and - if
reasonably possible - in its original condition and packaging to the entrepreneur return,
in accordance with the reasonable and clear instructions provided by the entrepreneur. In case of delivery of
services:
3. Upon delivery of services, the consumer has the option of dissolving the agreement
without giving any reason to dissolve the agreement for at least 7 working days, starting on the day of
entering into the agreement.
4. To make use of his right of withdrawal, the consumer will focus to the by the
entrepreneur in the offer and / or no later than the delivery in this regard
provided reasonable and clear instructions.

ARTICLE 7 - Costs in case of withdrawal.

1. If the consumer uses his right of withdrawal, at most the costs of
return for his account.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

ARTICLE 8 - Exclusion of right of withdrawal.

1. If the consumer does not have a right of withdrawal, this can only be
be excluded by the entrepreneur only if the entrepreneur clearly in the offer, at least in time for
of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that spoil or age quickly;
e. the price of which is subject to fluctuations on the financial market that are beyond the Entrepreneur's
influence;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
broken.
3. Exclusion of the right of withdrawal is only possible for services:
a. concerning accommodation, transportation, restaurant business or leisure activities to be performed on a
certain date or during a certain period;
b. whose delivery has started with the express consent of the consumer before the
reflection period has expired;
c. concerning bets and lotteries.

ARTICLE 9 - The Price

1. During the period of validity stated in the offer, the prices of
the products and/or services offered are not increased, except for price changes due to
changes in VAT rates.
2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices
2. Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur's control.
influence on, with variable prices. This link to fluctuations and the fact
that any prices mentioned are target prices shall be mentioned in the offer.
3. Price increases within 3 months after the conclusion of the contract are only
allowed if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only allowed
if the entrepreneur has stipulated it and:
a. they are the result of legal regulations or stipulations; or
b. the consumer is authorized to terminate the contract on the day on which the price
price increase takes effect.
5. The prices mentioned in the offer of products or services include VAT.

ARTICLE 10 - Conformity and Warranty.

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the
specifications listed in the offer, to the reasonable requirements
of reliability and / or usefulness and the date of the conclusion of the agreement
existing statutory provisions and/or government regulations.
2. An arrangement offered as a guarantee by the trader, manufacturer or importer does not detract
to the rights and claims that the consumer in respect of a shortcoming in the performance of the obligations of the entrepreneur
obligations of the entrepreneur towards the entrepreneur can assert on the basis of the law and / or the
distance contract.

ARTICLE 11 - Delivery and execution.

1. The entrepreneur will take the greatest possible care when receiving
and in the execution of orders of products and in assessing applications for the provision of services.
provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Subject to what is stated in article 4 of these general terms and conditions, will
the company accepted orders with convenient speed but no
Within 30 days unless a longer delivery period has been agreed. If the
delivery is delayed, or if an order is not or only partially
carried out, the consumer receives this no later than one month after the order was placed.
has placed the order. The consumer in that case has the right to terminate the contract without cost
to dissolve the agreement and entitled to possible compensation.
4. In the event of dissolution in accordance with the previous paragraph, the trader will refund the amount the consumer
paid as soon as possible, but at the latest within 30 days after dissolution.
5. If delivery of an ordered product proves impossible, the entrepreneur will make
efforts to provide a replacement article. At the latest upon delivery
clear and comprehensible manner that a replacement article is delivered. At
replacement articles, the right of withdrawal cannot be excluded. The cost of return
are at the expense of the consumer.
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery of the package to the postal company.

ARTICLE 12 - Duration transactions.

1. The consumer may terminate a contract entered into for an indefinite period at any time
in compliance with the applicable termination rules and a
a notice period not exceeding one month.
2. An agreement entered into for a definite period has a maximum term of two years.
If it is agreed that in case of silence of the consumer the distance contract will be
extended, the agreement will be
continued as an agreement for an indefinite period and the notice period after continuation of the
agreement shall not exceed one month.

RTICLE 13 - Payment

1. Insofar as no later date has been agreed, the amounts owed by the consumer must be paid
be paid within fourteen days after delivery of the good
goods or in case of a contract to provide a service, within 14 days after delivery of the documents relating to this contract.
of the documents relating to this agreement.
2. When selling products to consumers, general terms and conditions may
2. When selling products to consumers, an advance payment of more than 50% may never be stipulated in general terms and conditions. When prepayment is stipulated,
the consumer may not assert any rights regarding the implementation of the relevant order or service
order or service(s) before the advance payment has been made.
has taken place.
3. The consumer has the duty to inaccuracies in payment information provided or
to the entrepreneur immediately.
4. In case of default of payment by the consumer, the entrepreneur has subject to legal restrictions,
4. In case of non-payment by the consumer, the entrepreneur has the right to charge the reasonable costs previously communicated to the consumer.

ARTICLE 14 - Complaint Procedure.

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the
complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be within reasonable time, fully and
clearly described and submitted to the entrepreneur, after the consumer has found the defects.
observed.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the
date of receipt. If a complaint requires a foreseeable longer processing time,
the entrepreneur will respond within the period of 14 days with an acknowledgment of receipt and
an indication of when the consumer can expect a more detailed answer.
4. If the complaint can not be resolved by mutual agreement creates a dispute
susceptible to the dispute settlement.